{"id":1262,"date":"2026-03-12T17:33:02","date_gmt":"2026-03-12T17:33:02","guid":{"rendered":"https:\/\/gettysolutions.site\/relxnow\/?page_id=1262"},"modified":"2026-03-18T22:04:28","modified_gmt":"2026-03-18T22:04:28","slug":"warranty","status":"publish","type":"page","link":"https:\/\/gettysolutions.site\/relxnow\/warranty\/","title":{"rendered":"Warranty"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"1262\" class=\"elementor elementor-1262\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e5e619e elementor-hidden-tablet elementor-hidden-mobile e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no e-con e-parent\" data-id=\"e5e619e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-2b4a1bd e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no e-con e-child\" data-id=\"2b4a1bd\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4f626fd elementor-widget elementor-widget-heading\" data-id=\"4f626fd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Home \/<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0aaf3f3 elementor-widget elementor-widget-heading\" data-id=\"0aaf3f3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"> RELX Warranty and Refund Policies<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-83442a4 e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no e-con e-parent\" data-id=\"83442a4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1af8d8a elementor-widget elementor-widget-heading\" data-id=\"1af8d8a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">RELX Warranty and Refund Policies\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9efe38c elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"9efe38c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-59b1f45 elementor-widget elementor-widget-heading\" data-id=\"59b1f45\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Products Covered<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-227846b elementor-widget elementor-widget-text-editor\" data-id=\"227846b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div id=\"s-4fcbb0e9-7f19-4ae3-9f07-29248a6e0507\" class=\"shg-c\"><table width=\"547\"><tbody><tr><td style=\"width: 142.359px;\"><p>Product<\/p><\/td><td style=\"width: 92.1406px;\"><p>Item<\/p><\/td><td style=\"width: 290.5px;\"><p>Warranty Period<\/p><\/td><\/tr><tr><td style=\"width: 142.359px;\" rowspan=\"2\"><p>RELX Infinity pod and RELX Essential pod<\/p><p>RELX Pod Pro &amp; Pod Pro 2<\/p><\/td><td style=\"width: 92.1406px;\"><p>Pod<\/p><\/td><td style=\"width: 290.5px;\"><p>18 months from manufacture date<\/p><\/td><\/tr><tr><td style=\"width: 92.1406px;\"><p>Pod<\/p><\/td><td style=\"width: 290.5px;\"><p>18 months from manufacture date<\/p><\/td><\/tr><tr><td style=\"width: 142.359px;\"><p>RELX Infinity &amp; Infinity Plus device,\u00a0 RELX Essential device, RELX Artisan, RELX Infinity 2<\/p><\/td><td style=\"width: 92.1406px;\"><div>\u00a0<\/div><p>Device<\/p><\/td><td style=\"width: 290.5px;\"><p>Basic\uff1a12 months from purchase date<\/p><p>Extra\uff1aget 6months extended warranty after register in RELX CLUB<\/p><\/td><\/tr><tr><td style=\"width: 142.359px;\"><div>\u00a0<\/div><p>RELX Accessories<\/p><\/td><td style=\"width: 92.1406px;\"><div>\u00a0<\/div><p>Charging Case<\/p><\/td><td style=\"width: 290.5px;\"><div>\u00a0<\/div><p>No warranty cover<\/p><\/td><\/tr><\/tbody><\/table><p>This doesn&#8217;t affect the 24 months statutory rights for EU consumers.<\/p><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e7e3acd elementor-widget elementor-widget-heading\" data-id=\"e7e3acd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Invalid Claims<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f2c7c11 elementor-widget elementor-widget-text-editor\" data-id=\"f2c7c11\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div id=\"s-4fcbb0e9-7f19-4ae3-9f07-29248a6e0507\" class=\"shg-c\"><p>RELX\u2019s product warranty covers only those claims arising from damage sustained despite normal and safe use, and does not cover:<\/p><ul><li>Any malfunction or damage not resulting from workmanship.<\/li><li>Damage resulting from general neglect, or unsafe use or misuse, whether cognizant or accidental.<\/li><li>Damage resulting from natural causes including but not limited to lightning, flood, or other natural disasters.<\/li><li>Theft or loss of the products.<\/li><li>Damage caused by operating the device outside the permitted or intended use, or damage caused due to the negligence of\u00a0<a href=\"https:\/\/relxnow.com\/pages\/instructions\">instructions\u00a0<\/a>issued by RELX.<\/li><li>Claims for non-defective products.<\/li><\/ul><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5c43eea elementor-widget elementor-widget-heading\" data-id=\"5c43eea\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Procedure for Filing Warranty Claim<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e2ae735 elementor-widget elementor-widget-text-editor\" data-id=\"e2ae735\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div id=\"s-4fcbb0e9-7f19-4ae3-9f07-29248a6e0507\" class=\"shg-c\"><ul><li>Valid claims can be filed by emailing the RELX customer care team at\u00a0<span style=\"color: #2b10fe;\">support@relxintl.com.<\/span><\/li><li>All warranty claims must be supported with proof of purchase, failing which the entire claim will be voided.<\/li><li>RELX reserves the right to request additional details about the relevant device or product, including photos and videos.<\/li><li>RELX reserves the right to initiate device repair procedures to restore function before approving a product exchange or refund.<\/li><li>RELX will replace a product at no charge if a valid claim under this limited warranty is received within the warranty period.<\/li><\/ul><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8597b58 elementor-widget elementor-widget-heading\" data-id=\"8597b58\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">\u2018Just RELX\u2019 Refund Policy<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-032f4a8 elementor-widget elementor-widget-text-editor\" data-id=\"032f4a8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div id=\"s-4fcbb0e9-7f19-4ae3-9f07-29248a6e0507\" class=\"shg-c\"><p>RELX designs next-generation cigarette alternatives and smoking experiences keeping its customers in mind. No-hassle 60-day refund is available to items which were bought from online website\u00a0and were\u00a0eligible for the following Terms.<\/p><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-780a399 elementor-widget elementor-widget-heading\" data-id=\"780a399\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Terms<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f8a64ee elementor-widget elementor-widget-text-editor\" data-id=\"f8a64ee\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li>RELX accepts all refund claims based on product quality issues.<\/li><li>The \u2018Just RELX\u2019 refund policy is applicable only on purchases made directly on the main RELX website.<\/li><li>The \u2018Just RELX\u2019 refund policy is active and valid only within the first 60 days from the date the order is dispatched, and the item applied \u2018Just RELX\u2019 refund policy must be returned unused in their original condition with the packaging intact.<\/li><li>Refunds for devices purchased through an authorized RELX retailer must be obtained from the authorized retailer and will be subject to the retailer\u2019s own refund policy.<\/li><li>Valid claims can be filed by emailing the RELX customer care team at\u00a0<span style=\"color: #2b10fe;\">support@relxintl.com<\/span>, or by sending in a request for a refund via live chat.<\/li><\/ul><p><em>*Please visit www.relxnow.com for the list of authorized RELX retailers, updated regularly.<br \/><br \/><\/em><em>**This Limited Warranty is NOT transferable to subsequent purchases.<br \/><br \/><\/em>RELX Team<\/p><p>Mar 28th, 2024<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Home \/ RELX Warranty and Refund Policies RELX Warranty and Refund Policies Products Covered Product Item Warranty Period RELX Infinity pod and RELX Essential pod RELX Pod Pro &amp; Pod Pro 2 Pod 18 months from manufacture date Pod 18 months from manufacture date RELX Infinity &amp; Infinity Plus device,\u00a0 RELX Essential device, RELX Artisan, RELX Infinity 2 \u00a0 Device Basic\uff1a12 months from purchase date Extra\uff1aget 6months extended warranty after register in RELX CLUB \u00a0 RELX Accessories \u00a0 Charging Case \u00a0 No warranty cover This doesn&#8217;t affect the 24 months statutory rights for EU consumers. Invalid Claims RELX\u2019s product warranty covers only those claims arising from damage sustained despite normal and safe use, and does not cover: Any malfunction or damage not resulting from workmanship. Damage resulting from general neglect, or unsafe use or misuse, whether cognizant or accidental. Damage resulting from natural causes including but not limited to lightning, flood, or other natural disasters. Theft or loss of the products. Damage caused by operating the device outside the permitted or intended use, or damage caused due to the negligence of\u00a0instructions\u00a0issued by RELX. Claims for non-defective products. Procedure for Filing Warranty Claim Valid claims can be filed by emailing the RELX customer care team at\u00a0support@relxintl.com. All warranty claims must be supported with proof of purchase, failing which the entire claim will be voided. RELX reserves the right to request additional details about the relevant device or product, including photos and videos. RELX reserves the right to initiate device repair procedures to restore function before approving a product exchange or refund. RELX will replace a product at no charge if a valid claim under this limited warranty is received within the warranty period. \u2018Just RELX\u2019 Refund Policy RELX designs next-generation cigarette alternatives and smoking experiences keeping its customers in mind. No-hassle 60-day refund is available to items which were bought from online website\u00a0and were\u00a0eligible for the following Terms. Terms RELX accepts all refund claims based on product quality issues. The \u2018Just RELX\u2019 refund policy is applicable only on purchases made directly on the main RELX website. The \u2018Just RELX\u2019 refund policy is active and valid only within the first 60 days from the date the order is dispatched, and the item applied \u2018Just RELX\u2019 refund policy must be returned unused in their original condition with the packaging intact. Refunds for devices purchased through an authorized RELX retailer must be obtained from the authorized retailer and will be subject to the retailer\u2019s own refund policy. Valid claims can be filed by emailing the RELX customer care team at\u00a0support@relxintl.com, or by sending in a request for a refund via live chat. *Please visit www.relxnow.com for the list of authorized RELX retailers, updated regularly. **This Limited Warranty is NOT transferable to subsequent purchases. RELX Team Mar 28th, 2024<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-1262","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/gettysolutions.site\/relxnow\/wp-json\/wp\/v2\/pages\/1262","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/gettysolutions.site\/relxnow\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/gettysolutions.site\/relxnow\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/gettysolutions.site\/relxnow\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/gettysolutions.site\/relxnow\/wp-json\/wp\/v2\/comments?post=1262"}],"version-history":[{"count":40,"href":"https:\/\/gettysolutions.site\/relxnow\/wp-json\/wp\/v2\/pages\/1262\/revisions"}],"predecessor-version":[{"id":1951,"href":"https:\/\/gettysolutions.site\/relxnow\/wp-json\/wp\/v2\/pages\/1262\/revisions\/1951"}],"wp:attachment":[{"href":"https:\/\/gettysolutions.site\/relxnow\/wp-json\/wp\/v2\/media?parent=1262"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}